IRCTC Launches AI Chatbot 'AskDisha 2.0' for Seamless Train Ticket Booking, Refunds, and Information

To streamline train ticket booking and access various train-related services on the Indian Railways Catering and Tourism Corporation (IRCTC) platform, Indian Railways introduces AskDisha 2.0, an AI chatbot. This intelligent assistant offers a suite of services, including ticket booking, refund processing, and essential information retrieval.

Here's a comprehensive overview of the IRCTC's AI chatbot:

What is AskDisha 2.0?

AskDisha 2.0, also known as Digital Interaction to Seek Help Anytime, is an artificial intelligence and machine learning-driven chatbot developed by CoRover.AI. This chatbot caters to a diverse user base by supporting Hindi, English, and Hinglish languages. It is readily accessible on both the IRCTC mobile app and website, ensuring convenient access for all users.

This innovative tool simplifies interactions with the train ticket booking platform, enabling users to effortlessly book tickets, check PNR status, cancel tickets, and perform other tasks using simple commands within AskDisha 2.0.

Furthermore, AskDisha 2.0 boasts voice command functionality, allowing users to access services hands-free.

Services Supported by AskDisha 2.0

AskDisha 2.0 offers a wide array of services, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

How to Access AskDisha 2.0

AskDisha 2.0 is conveniently available on both the IRCTC website and mobile app.

On the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
3. Enter the required details or type your query in the text box.
4. Alternatively, click the microphone icon to use voice commands.

On the IRCTC Rail Connect App:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon.
3. Start typing or speaking your query.